Store Policy

Customer Care

Hope florals specialises in small intimate event and wedding floral designs as well as a online florist based in South west Sydney.

Please so not hesitate to contact us on 0433 472 347 for any questions or enquires

Privacy & Safety

Hope florals will not sell or release your personal information to any third parties under any circumstances (unless required by law or in cases where unlawful activity, such as fraudulent credit card use, is suspected).

Hope florals will share personal customer information only with our representatives and service providers for the limited purpose of fulfilling customer orders.

Hope florals holds the right to amend Terms and Conditions when required, these amendments become effective immediately.

Cancellations

DATE CHANGES – You may request to have your order date moved at no extra charge if you have notified us 12 hours prior.

ORDERS IN TRANSIT – Orders that have already been made or are in transit, are not eligible for cancelation/refunds (in cases of extreme circumstances, we may be able to redirect your delivery to a different address, fees may apply (fees are calculated per individual delivery circumstance).

Payment Methods

Credit / Debit Cards

Offline Payments